“Efektivitas Penyelesaian Sengketa Oleh Badan Penyelesaian Sengketa Konsumen (BPSK) Jakarta Melalui Proses Konsiliasi: Dispute Settlement Effectiveness By The Jakarta Consumer Dispute Settlement Agency (BPSK) Through the Conciliation Process” (2022) Reformasi Hukum, 26(1), pp. 98–115. doi:10.46257/jrh.v26i1.393.